As a disabled person this is something that I have to face on a day to day basis, but by now you may be thinking that this person writing this is a wheelchair user and you would be correct in your thinking.
What you may be thinking is why do I am putting up with this and not doing something about it or why don’t I just shut and stop moaning. The fact is that I don’t because if more people like me didn’t make an effort to bring change then there would be no point in laying the pressure on and bringing change. This is something that does not happen overnight, but it is not an excuse for not doing anything about it.
Yes you’re going to say and I can here you say, but isn’t there the legislation out there to protect disabled people, yes but this is not effective, because the current administration (government) did not bring this in as one complete act, even the current 2006 addition is useless, because I have quoted this at the rail companies and get short shrift and a standard fobbing off, which will not do.
In any case we now have the Disability Equality Duty, which I have been told the government would like to ditch, because there have been too many cases, which possibly cause them great embarrassment.
Disabled access is not just about providing ramps, lifts, but it is about making places accessible, this means the design of your buildings, the design of your railway carriages, the design of railway stations even buildings. This shouldn’t just be about physical disability it should include all types of disability, even the hidden ones.
As a Managing Director and Diversity Consultant of Lifestages UK I am appalled at the way in which we are treated by the rail companies and treated as if something the cat brought in. This is constantly happening to me at Stratford (London) especially when I have been trying to get home from meetings I have had to attend in London.
The problem is that as a disabled rail passenger you have to book your assistance within 24 hours, not a problem as I do this at least 36 or more hours in advance so that if there is a problem they can telephone me to find sort out any queries, but often they don’t and this is where the problems start and this can be extremely irritating if there is no ramp for you at your destination, such as Liverpool Street.
The excuse is that they were coming to get you off 10 minutes after the train has arrived; this is not good enough and shows disrespect for the disabled traveller. This then gets you very angry and you show your anger by telling the person to his face, sorry I can’t wait as I have a meeting to get to and tell them to their face – “not good enough”!
By this time you wonder why you bother, yes people are very helpful when it comes to getting you off the train, but this shouldn’t be happening in this day and age should it!
When it happens like this you wonder what else you’re going to be let in for.
This last week I just happened to go to London twice this week, however on the second day I was in effect told off, because my train that I was on came in on the wrong platform and this annoyed the platform staff at Stratford, because they were messing me around, I told them to get a move on as I had a meeting to get to in Southwark and it is funny how quickly a ramp turns up.
I just wonder if anyone else has suffered the indignity of abuse. My company’s website is www.lifestagesuk.co.uk